Manager - Workforce Planning


Category: Field Operations
Location: Coquitlam, British Columbia
Title: Manager - Workforce Planning
Job ID: 12222
Job Status: Full Time Regular

Job Summary

The Manager of Workforce Planning is responsible for interfacing with our clients on short term capacity management strategies, scheduling and deployments, forecasting, as well as overseeing a team of Resource Planning professionals.

Join Ledcor Technical Services in Coquitlam, BC!


• Provide leadership, coaching and support to the Resource Planners to drive tactical resource plans that optimize resource utilization whilst balancing employee engagement and customer experience
• Develop and implement resource models to reflect the reality of the Field Operations business and support analysis and workforce strategy decisions
• Partner with Finance and Business Intelligence to ensure forecasting and planning models can be evaluated for accuracy and leveraged to support budgeting and financial planning
• Develop an overall tactical resource management approach for Field Operations to ensure effective and efficient operational execution across all the markets and customers we serve
• Work with the Resource Planners and Ledcor’s clients to develop standardized procedures and creative resource models to balance diverse needs
• Work in partnership with the Technical Training and Dispatch teams to determine optimal workflows and engineer capacity such that it supports a high degree of efficiency in our Field Operations teams
• Drive a holistic capacity planning approach to support all customers across Canadian Field Operations and US Field Operations including determining the optimal utilization of subcontractors by market and skill type
• Maintain communication with Regional Operations Directors to collect feedback on employee and business needs and revise and implement process to evolve the support model
• Assess new potential business to determine overall resource requirements and work with the Strategic Planner to determine integration plans into existing business
• Participate in the launch of new contracts supporting tactical deployment efforts for launch
• Oversee recruitment, retention and employee engagement efforts for all members of the planning team
• May perform other related duties as assigned


• 5 - 7 years of experience in Resource Planning, Workforce Management or related role
• Demonstrated ability to lead, influence and inspire a highly skilled team
• Previous experience in a service provider environment
• Completion of post-secondary education in Business Management or another related field
• Excellent interpersonal, communication and written skills
• A self-starter with excellent organizational and planning skills and the ability to juggle multiple priorities
• Ability to appreciate the big picture, but also be highly detailed when required
• Excellent customer service focus and team player
• Strong knowledge of MS Office including Word, Excel and PowerPoint

Work Conditions

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.

Coquitlam, BC
Coquitlam, British Columbia

Date Posted 3/16/2017 7:30:23 PM