Category: General Management
Location: Edmonton, Alberta
Director, Field Operations - Telecom
Job ID: 13184
Job Status: Full Time Regular
You are a senior leader that would be responsible for the field operations of our Alberta region, for our Ledcor's Technical Services Division (“LTS”). In this role you would report to the Vice President of field operations, and would be responsible for implementing the western Canadian field operations strategy throughout the front line teams and helping LTS realize its vision of being the premier Technical Services organization in Canada. This is a critical leadership role and you will be accountable for the leadership of Field Supervisors and all Field Technicians in their region.
Join Ledcor Technical Services in Edmonton, AB.
Building and leading a high performance team in the delivery of services to customers throughout Alberta
Coaching Field Supervisors and enable them to improve operational results, cost and service, while developing high levels of employee and customer satisfaction
Manage all of the operations work force in the assigned region
Reporting related to operational results against defined customer SLAs and KPIs for your region
In partnership with LTS’ resource planning and training teams, maximize the utilization of field technicians
Ensure that work is of the highest quality and all operational performance metrics are met or exceeded
Ensure that the occupational safety and health program elements are implemented, maintained and fulfilled as prescribed within the LTS field manual
Be accountable for regional profit and loss statements and manage regional costs to established budget forecasts
Develop plans and processes for continuous improvement relative to business and operations KIP's that enable the operations group to be more efficient
Develop lasting business relationships with clients and work to ensure that they view the Field Operations group at LTS
In addition to the skills and experience listed above, the ideal candidate will possess:
The temperament to deal with unpredictable and constant change
The confidence and experience to lead “start-up” environments in to best of breed organizations
The relational skills and savvy to manage client relationships
The willingness to help in any capacity for the sake of achieving the organization’s objectives
10 or more years of leadership experience in the Telecommunications field or in a related industry
Degree or diploma in a related field or equivalent work experience
Demonstrated change management skills in a large multi-departmental organization
Proved record of demonstrating past success in customer fulfillment operations, planning, and strategy development/implementation
Demonstrated ability to communicate ideas, project and process concepts with ease and clarity from field technicians to executives
Experience managing a flexible workforce, required to work non-traditional work hours and holidays
Experience improving organizational effectiveness, optimizing workflow and executing on strategic goals
Strong analytical and problem solving skills in applying a methodical approach to problem resolution
Demonstrated budget expertise and financial control skills
Demonstrated leadership skills with a proven record of team building, coaching and cultural transformation
Proven client management, sales leadership or business development experience
Technical knowledge of common Communications or Construction practices, techniques and equipment, including experience at the field/project level
Capability to work productively in a fast-paced, multi-tasking environment
Strong safety record and demonstrated experience of working within an established and advanced Health and Safety program
Travel will be required
An ability to work a flexible schedule as required is a definite plus
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.
But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!
Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.