Location: Surrey, British Columbia
Customer Service Field Technician
Job ID: 13337
Job Status: Full Time Regular
As a Customer Service Field Technician you will be part of a fast paced customer focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.
Our employees are energized and excited to be able to work within a high performance culture that is committed to supporting the roll-out of Canada’s next generation telecommunications infrastructure.
You are dedicated to positively impacting the experience of every customer. From how you deliver exceptional service by exceeding their expectations through authenticity, attentiveness to their needs and quality of workmanship.
You will have the opportunity to participate in our industry leading technical, customer experience and workmanship training program. This is an intensive program that equips you with the skills and tools you require to be successful at Ledcor.
To be a part of the Ledcor Team means more than just a job, it means being a-part of a family of supportive teammates, mentors and managers who are committed to being better every single day. Join Ledcor in Richmond, BC today and support work in the lower mainland!
Receives and completes work orders from a centralized dispatch center ensuring that service is delivered within the scheduled appointment time
Operates equipment and company vehicle in a safe manner, ensuring adherence to Ledcor’s safety program
Interacts with customers in a professional and courteous manner to ensure that their work orders are completed as requested
Provides a high level of customer service ensuring that any escalations or concerns are addressed professionally
Troubleshoots technical issues
Traces and locates appropriate telecommunications links
Proficient with a laptop, smart phone and various software applications
Ensures vehicle, test equipment and tools are maintained in excellent condition
May perform other related duties as assigned
Full understanding and personal commitment towards our non-negotiable safety culture
Travelling away from home with a potential of up to 6 months per year
Ability to work evenings, weekends & holidays in all types of weather conditions
Must be able to work at heights with a ladder and or other climbing devices (training provided)
Comfortable working in tight spaces
Self-motivated with ability to problem solve while working under pressure
Technically inclined; electrical or telecommunication background is an asset
Professional, presentable & reliable
Strong organization & communication skills
Focus on efficiency without compromising safety and quality
As part of regular duties you will be required to drive to communities outside of your assigned region
Must have and maintain a valid provincial driver’s license
Must have and maintain a clean driver’s abstract
Successful completion of a criminal background check and pre-employment drug and alcohol testing
Must be able to successfully complete a Functional Fitness Evaluation which includes being able to meet the physical requirements (bending, climbing, lifting etc) of the position which involves be able to lift 75 pounds and maneuvering a ladder
Travel to various communities across Alberta and BC
This role requires working primarily outdoors in various weather conditions
Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 75 pounds), working at heights, in confined spaces and in all types of weather conditions (rain, snow, heat etc.)
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.
But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!
Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.
OTJ1 LTS Technicians
Surrey, British Columbia