Customer Support Representative

Category: Telecommunications
Location: Port Coquitlam, BC, Canada
Job ID: 15576
Job Status: Full Time Regular

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Job Description

Job Summary
Our Customer Support Representatives are responsible for effectively and efficiently handling internal and external calls and emails, customer inquiries, and emergency requests in a professional and positive manner. In this position, you will be responsible for assigning technician work and leveraging your problem-solving abilities to ensure work gets completed safely, on time, and with a high degree of quality.

Join Ledcor Technical Services in Port Coquitlam, BC today!

Responsibilities
  • Create incoming service requests and dispatch to technicians quickly and efficiently
  • Monitor daily workload in assigned status to ensure clients' requirements are met
  • Address inbound and outbound calls and emails to and from technicians, customers, and other working groups to ensure job status information is up to date and accurate
  • Assess daily workload and determine if any adjustments to the resource plan are required, including, but not limited to, contacting technicians to take additional shifts, and or jobs, to assist with high workloads
  • Ensure that adherence to client procedural requirements as well as specific processes are followed
  • Other duties as required


Requirements
  • Strong computer skills including proficiency in Microsoft Outlook, Excel, Word and PowerPoint, and the ability to multitask between multiple programs and type a minimum of 40 w.p.m.
  • Ability to investigate and resolve issues; demonstrates good judgment in discerning priority and non-priority issues and making decisions based on logical assumptions and factual information
  • Ability to multitask and maintain high performance standards under the pressure of time constraints in a fast-paced environment
  • Strong oral and written communications skills
  • Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Maintain a high degree of accuracy and attention to detail
  • Successful completion of pre-employment background check requirements


Work Conditions
  • This position will be required to work a variety of shifts from Sunday thru Saturday
  • Schedules are variable and require flexibility to work evenings

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

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