Customer Support Representative

This job posting is no longer active.

Division: Telecommunications
Location: Port Coquitlam, BC, Canada
Job ID: 15576
Job Status: Full Time Regular

Share:

Job Description

Job Status
Full Time Regular

Job Summary
Our Customer Support Representatives are responsible for effectively and efficiently handling internal and external calls and emails, customer inquiries, and emergency requests in a professional and positive manner. In this position, you will be responsible for assigning technician work and leveraging your problem-solving abilities to ensure work gets completed safely, on time, and with a high degree of quality.

Join Ledcor Technical Services in Port Coquitlam, BC today!

Responsibilities
  • Create incoming service requests and dispatch to technicians quickly and efficiently
  • Monitor daily workload in assigned status to ensure clients' requirements are met
  • Address inbound and outbound calls and emails to and from technicians, customers, and other working groups to ensure job status information is up to date and accurate
  • Assess daily workload and determine if any adjustments to the resource plan are required, including, but not limited to, contacting technicians to take additional shifts, and or jobs, to assist with high workloads
  • Ensure that adherence to client procedural requirements as well as specific processes are followed
  • Other duties as required


Requirements
  • Strong computer skills including proficiency in Microsoft Outlook, Excel, Word and PowerPoint, and the ability to multitask between multiple programs and type a minimum of 40 w.p.m.
  • Ability to investigate and resolve issues; demonstrates good judgment in discerning priority and non-priority issues and making decisions based on logical assumptions and factual information
  • Ability to multitask and maintain high performance standards under the pressure of time constraints in a fast-paced environment
  • Strong oral and written communications skills
  • Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
  • Ability to effectively handle both favourable and unfavourable customer interactions
  • Maintain a high degree of accuracy and attention to detail
  • Successful completion of pre-employment background check requirements


Work Conditions
  • This position will be required to work a variety of shifts from Sunday thru Saturday
  • Schedules are variable and require flexibility to work evenings

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

---
Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.

Date Posted
2/6/2018
Share:

Similar Jobs

Flagger

Port Coquitlam, BC, Canada

Business Analyst - Product Management

Austin, TX, United States

Business Analyst - Product Management

Mississauga, ON, Canada

Design Manager

Austin, TX, United States

Pole Line Design Engineer

Mississauga, ON, Canada

Labourer - Utility Construction

Ottawa, ON, Canada

Locates Coordinator

Ottawa, ON, Canada

Project Coordinator

Mississauga, ON, Canada

Project Coordinator

Ottawa, ON, Canada

Business Installation & Repair Technician

Philadelphia, PA, United States

CAD Technician

Irvine, CA, United States

Warehouse Material Handler

Milton, ON, Canada

Office Administrator

Lexington, KY, United States

HS&E Coordinator

Ottawa, ON, Canada

Statistical Analyst

Austin, TX, United States

Logistics Manager

Austin, TX, United States

Buyer - Planner

Port Coquitlam, BC, Canada

Fibre Splicer

Milton, ON, Canada

Project Manager

Irvine, CA, United States