Customer Service Coordinator - Student (English and Cantonese/Mandarin Part Time)

Division: Telecommunications
Location: Vancouver, BC, Canada
Job ID: 17384
Job Status: Casual

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Job Description

Job Status
Casual

Job Summary
WE BELIEVE IN CAREER DEVELOPMENT:
The sky is the limit. We believe everyone should have an opportunity to be their best, and we offer the tools and programs to make this happen.

LEDCOR CARES
Embedded in our company culture is the Ledcor Cares spirit. That spirit comes from a desire to assist others in need and to help move our communities forward by coming together for organizations that have a place in our hearts. It means looking for ways to go beyond job creation and engage with the local community, forging lasting relationships and leaving a legacy that will remain long after the project has wrapped up.

Over the past 10 years Ledcor and our employees have invested over $24 million to more than 150 charities across North America, as well as supporting communities through various professional development, sustainability, research, and initiatives

WE INNOVATE
Innovation is part of the journey to Continuous Improvement, it allows our business to evolve over time and take advantage of new ways of thinking, new technologies and new approached to old or common problems. We believe there is always a way to do things better. Do you?

WE PROVIDE TOP QUALITY EMPLOYEE SERVICES:
We can connect you to various team member services such as Financial Planning, Legal Assistance, Health Services to name a few.

OUR VALUES
Zero accidents through best practices
Continuous measurement and improvement
Ethical, honest, consistent and highly regarded
Balancing people, planet and profit
Client, employee satisfaction, and shareholder value

We are seeking a Customer Service Coordinator student to join our Ledcor Technical Services team starting in November 2018 to work part time during any available hours during the week and weekend. The student, under the direction and guidance of the team, provides call support services in Cantonese and or Mandarin as it relates to our Telecommunications Inside Channel.

Ledcor Technical Services (LTS) designs, builds, and maintains fibre optic networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Responsibilities
•Make assigned calls to public to discuss updates and information on Telecommunications upgrade project using strong Cantonese and or Mandarin language skills
•Monitor and track call assignments and information
•Escalate any challenges or additional information required to supervisor
•Ensure adherence to client procedural requirements as well as LTS specific processes
•Other duties as required

Requirements
•Strong Cantonese and or Mandarin language and good English skills
•Confident interacting with the public over the phone
•Ability to solve problems based on clearly defined procedures
•Proficiency with summarizing information accurately and in a timely manner
•Familiar with documentation of processes

Work Conditions
•Work Schedule: Part Time Variable Tuesday to Saturday
•Likely 5 hours a week, can be done in the evenings
•Travel: Role is potentially in one of Abbotsford, Port Coquitlam, Vancouver or Home Based
•Available: Starting in November 2018 valid till May of 2019

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

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Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.

Date Posted
11/9/2018
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