Manager - Business Services Delivery

Division: Telecommunications
Location: Port Coquitlam, BC, Canada
Job ID: 17454
Job Status: Full Time Temporary

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Job Description

Job Status
Full Time Temporary

Job Summary
You are an experienced Manager of Business Services Delivery with experience in resource planning, field employee scheduling and dispatching. You will utilize your strong execution skills and your ability to think outside the box to oversee the resource planning, capacity management and deployment coordination of our field technicians. You're a natural leader with the ability to motivate and guide a team in the execution of our capacity management and overall deployment strategies.

This is a 6 month temporary full time opportunity

Join Ledcor in Port Coquitlam today!

Responsibilities
  • Building and leading a high performing team comprised of professionals responsible for all forecasting, planning, dispatch and deployment of field resources supporting Business Services in Canada and the US
  • Overseeing daily operations of a Business Service Delivery team supporting field technicians across the markets LTS serves in Canada & the US
  • Ensuring clear communication and collaboration within the Business Service Delivery team enabling optimum customer experience and preparing the team for the addition of new clients
  • Providing mentoring, leadership and professional development support for your team
  • Overseeing recruitment, retention and employee engagement efforts for all employees of the Business Service Delivery team
  • Developing and communicating execution plans with all levels of management concerning resourcing and deployment requirements to balance quality, performance and cost
  • Ensuring appropriate resource availability by region accounting for mix of work, skills and tools required to maximize the utilization of field resources across various work types and regions
  • Participating in weekly meetings with operations management and customer tactical planning groups to ensure interlock of strategy and optimization of resource utilization
  • Providing reporting as needed to determine health of the business, trends and/or other reporting metrics
  • Enhancing performance through improvements in process, strategy or innovative thinking


Requirements
  • 4+ years of experience in a progressive resource planning, dispatch and workforce management in a field services organization
  • Telecommunications experience preferred but not required
  • Completion of post-secondary education in Business Management, Continuous Improvement or a related field
  • Experience leading contact center teams
  • Proven leader with ability to interact at all levels of an organization delivering presentations, training and appropriate messaging
  • Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
  • Ability to investigate and resolve issues and comfort dealing with ambiguity
  • Maintain a high degree of accuracy and attention to detail
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
  • Maintain high performance under the pressure of time constraints and a fast-paced environment
  • Strong computer skills including proficiency in the Microsoft Office suite, experience using ClickSoftware an asset


Work Conditions
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

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Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.

Date Posted
11/23/2018
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