Customer Support Representative

Description

Job Summary:

You are a Customer Support Representative with a passion for customer service and strong communication skills, looking for an opportunity to progress your career in a dynamic work environment. In this role, you will be responsible for assigning work and answering calls from technicians and client dispatchers, leveraging your problem-solving abilities to ensure work gets completed safely, on time, and with a high degree of quality.

Essential Responsibilities

• Scheduling and dispatch of Field Engineers for onsite installation or repair services
• Respond to escalated customer requests for urgent installation and repair calls
• Monitor Field Engineers activities to ensure on-time arrival
• Working in a highly collaborative team to provide an excellent customer experience
• Monitor daily workload in assigned geographical areas to ensure clients’ requirements are met
• Handle inbound calls from technicians and offer assistance as required to manage workload
• Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teams
• Complete outbound calls to technicians to ensure job status information is up to date and accurate
• Assess daily workload and determine if any adjustments to the resource plan are required, including but not limited to contacting technicians to take additional shifts and or jobs to assist with high workloads
• Ensure adherence to client procedural requirements as well as LTS specific processes

Qualifications

• Must be able to work a schedule with flexible hours
• Ability to work in a fast-paced environment
• Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
• Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
• Ability to investigate and resolve issues and comfort dealing with ambiguity
• Ability to effectively handle both favorable and unfavorable customer interactions
• Maintain a high degree of accuracy and attention to detail
• Demonstrated professional oral and written communications skills
• Maintain high performance under the pressure of time constraints and a fast-paced environment
• Experience in a dispatching environment is preferred
• Strong computer skills including proficiency in the Microsoft Excel, Word and PowerPoint

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

Ledcor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other legally protected status. All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. 

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

View our full Inclusion & Diversity statement here.

All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

14400 The Lakes Boulevard, Pflugerville, TX