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Traffic Control Dispatcher

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Location: Port Moody, BC, Canada
Date Posted:
Job ID: R18813
Job Status: Full-Time

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Description

Job Summary:

You are a Customer Support Representative and are responsible for coordinating client dispatching traffic controls for our various build partners. Utilizing your passion for customer service, strong communication and problem-solving skills, you ensure that work gets completed safely, on time, and with a high degree of quality.

Watch our 75th anniversary video to see what it's like working for Ledcor and apply today to join Ledcor Technical Services in Vancouver or Calgary, today!

https://www.youtube.com/watch?v=GZ3t7Fo0Ul4&t=1s

We are committed to the long-term success and wellbeing of our employees. Our total rewards package is designed to provide compensation and benefits programs that support your health, wellness, and financial security. Including items such as competitive salaries and profit-sharing program; exceptional health, dental, vision plans, life and disability coverages; comprehensive retirement plans, generous vacation and leave, family support benefits, mental health resources, and more. We offer ongoing employee training and development, team building and career growth opportunities.

Essential Responsibilities:

  • Monitor daily workload in assigned geographical areas to ensure customers’ requirements are met
  • Handle inbound calls from build partners and offer assistance as required to manage workload
  • Handle outbound calls to client dispatchers  to ensure effective coordination of traffic control resources on site
  • Complete outbound calls to technicians to ensure job status information is up to date and accurate
  • Assess daily workload and determine if any adjustments to the resource plan are required, including but not limited to contacting technicians to take additional shifts and or jobs to assist with high workloads
  • Creation and management of reports, tracking unique bookings, system errors, etc.
  • Ensure adherence to client procedural requirements as well as LTS specific processes

Qualifications:

  • Excellent customer service focus, with an ability to work collaboratively with others to influence outcomes
  • Good judgment in discerning priority and non-priority issues making decisions based on logical assumptions and factual information
  • Ability to investigate and resolve issues and comfort dealing with ambiguity
  • Ability to effectively handle both favorable and unfavorable customer interactions
  • Maintain a high degree of accuracy and attention to detail
  • Demonstrated professional oral and written communications skills
  • Maintain high performance under the pressure of time constraints and a fast-paced environment
  • Superior customer service orientation
  • Strong computer skills including proficiency in the Microsoft Excel, Word and PowerPoint

Work Conditions:

  • This is a hybrid position where you will be required to come to the office on a weekly basis

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.  

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

100 Newport Drive, Port Moody, BC

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