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Supervisor, Ground Operations

Location: Yellowknife, NT, Canada
Date Posted:
Job ID: R19895
Job Status: Full-Time

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Job Summary:

Summit Air is hiring a Supervisor, Ground Operations to join the team on a full-time permanent basis. In your new position you will report to the Manager, Cargo & Ground Operations, and be responsible for supervising and coordinating ground handling activities to ensure safe, efficient, and timely operations. This role involves managing personnel, coordinating with various departments, and ensuring compliance with aviation regulations and company standards.

Joining our team means:

- Stability in knowing you have long term employment and growth opportunities
- A competitive wage so you can comfortably provide for your family
- Health & Dental Benefits that start the day you do and RRSP matching, so you and your family feel secure in the future

Click the link below to see what it’s like to work with our team:

Interested? Apply today to join our team in Yellowknife, NT!

Essential Responsibilities

Team Management (30%)

  • Assign and direct staff as needed during daily operations ensuring coverage of arriving and departing aircraft
  • Supervise day-to-day activities of Ramp Attendants, Cargo Agents, and Senior Cargo Agents ensuring team is following safe and aware of regulations, policies and procedures and monitors the handling and operating condition of all ramp equipment and all other tools required for ramp services
  • Investigates and reports on ground equipment and aircraft ground incidents
  • Ensures that all internal HS&E, quality and service standards are met; especially when handling dangerous goods, perishables, temperature-controlled cargo, live animals and other high risk / valuable cargo
  • Accountable in training agents to ensure they are aware of appropriate regulations, ground operating procedures and company policies

Ground Operations (30%)

  • Determines and ensures that aircraft are properly ground serviced and provisioned prior to departure including fueling, and loading/unloading cargo
  • Ensures and manages that all manifest documentation is properly completed and maintained including cargo manifests, passenger manifests, and any other required documentation
  • Monitors the handling and operating condition of all ramp equipment and all other tools required for ramp services, ensuring that they are in good working order and properly maintained

Reporting & Incident Management (20%)

  • Completion of Daily Hazard Report, documenting any safety hazards or concerns observed during operations.
  • Responsible for Tool Box Meeting Minutes, summarizing discussions and action items from safety meetings conduced with ground operations staff.
  • Reporting on Ground Fuel Tank Quantities:  recording and monitoring the levels of fuel in ground fuel tanks to ensure availability for aircraft servicing.
  • Incident reports detailing any accidents, damage, or incidents involving ground equipment or aircraft during ground operations
  • Maintenance reports documenting equipment inspections, repairs, and maintenance activities to ensure compliance with safety and regulatory standards

Communication (20%)

  • Manages and coordinates with Operations, Customer Service, Maintenance, and Dispatch departments to ensure a high level of communication, coordinated aircraft movements, and on-time departure performance. This includes sharing relevant information, coordinating schedules, and addressing any operational issues or concerns
  • Oversees the coordination of aircraft load prioritization with Dispatch and Flight Operations crew, ensuring that cargo and baggage are loaded efficiently and according to flight schedules and priorities
  • Communicates with external shipping agencies, vendors, other airlines, ground handlers, and airport authorities regarding ground operations activities. This involves coordinating logistics, sharing information on cargo handling, and addressing any operational or logistical issues that may arise


  • Minimum 5 years of supervisory experience in an operational role
  • Prior airline experience preferred
  • Ability to take control and make decisions, strong leadership skills
  • Proficiency in using ground handling equipment, such as aircraft tugs, baggage loaders, and cargo handling equipment
  • Knowledge of aviation regulations, safety standards, and best practices related to ground operations
  • Familiarity with aircraft types and configurations, as well as aircraft loading and unloading procedures
  • Proficiency in using computer systems and software applications for tracking, reporting, and managing ground operations activities
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Strong organizational skills and the ability prepare routine reports and correspondence

Working Conditions

  • On-Site position in Yellowknife Airport

Additional Information:

Company Description

Summit Air, a member of the Ledcor Group of Companies, delivers customized fleet and aviation solutions safely and reliably to support Canada's North and beyond. We have one of the largest and most diverse fleets in the industry. From moving cargo, to transferring passengers, to recreational flights for adventurers seeking to discover the North, we are a one-stop solution. Learn more at

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. 

27 Yellowknife Airport, 100 Dickins Street, Yellowknife, NT