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Systems Support Analyst - 6 Month Fixed Term

Location: Toronto, ON, Canada
Date Posted:
Job ID: R20140
Job Status: Full-Time

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Description

Job Summary:

Reporting to the System Support Team Lead, the System Support Analyst will ensure that all end point devices within the organization are functioning properly. This involves a wide range of tasks, including installing and configuring software, setting up new devices, troubleshooting complex hardware and software issues, and providing technical support to end users in person and remotely.

This role may also be providing technical expertise for projects as needed. Experience in setting up, maintaining and troubleshooting a variety of complex hardware and software IT infrastructure, including laptops, mobile devices, printers, networks, and cloud-based services.

We are committed to the long-term success and wellbeing of our employees. Our total rewards package is designed to provide compensation and benefits programs that support your health, wellness, and financial security. We offer ongoing employee training and development, team building and career growth opportunities.

Come join our True Blue team in Toronto by applying today!

Responsibilities:

Incident and Request Management (45%)

  • Installing, configuring, and maintaining end point devices. This includes setting up and maintaining printers, workstations, networks, cloud-based services, audio/video equipment and peripherals.
  • Installing, configuring, and maintaining various software applications. This may include troubleshooting complex technical issues related to productivity software, communication tools, and business applications.
  • Proficient with and strong knowledge of all operating systems such as Windows, Android & iOS and be able to troubleshoot related issues and resolve them quickly and efficiently

End-user experience (30%)

  • Provide end-user support for hardware, software and network issues, this includes troubleshooting hardware and software components, replacing faulty equipment, identifying the root cause through thorough review and assessment and make recommendations for implementation of appropriate solutions.
  • Partners and collaborates with Internal and external technical resources as required (external vendors or Internal IT SME’s)
  • Respond to and resolve IT incidents and service requests in a timely and efficient manner, ensuring that end-users are informed of the status of their requests
  • Strong understanding of IT security principles and practices, including antivirus software, firewalls, and security policies and procedures to maintain a secure environment

Networking (15%)

  • Strong understanding of network infrastructure, including switches, routers, and firewalls, and the ability to troubleshoot complex networking issues and ensure that the organization’s IT systems are running and operating smoothly.
  • Responsible for setting up and maintaining IT infrastructure, including printers, networks, and cloud-based services, ensuring these systems are optimized for performance and security.

Continuous Improvement (10%)

  • Assists with continuously reviewing and improving complex IT processes and procedures, i.e. network design, systems configuration to identify and recommend updates to ensure that they are efficient, effective, and aligned with industry best practices and standards (ITIL based). 
  • Provides technical advice and guidance to the Service Desk team on a range of issues

Requirements:

  • 3+ years previous in a System Support position within an enterprise environment
  • Strong computer skills with experience using Microsoft Office suite of applications such as Excel, Outlook, and Word
  • Excellent troubleshooting skills with the ability to diagnose and solve technical issues
  • Excellent communication and interpersonal skills, including the ability to communicate technical information to non-technical stakeholders
  • Strong analytical and problem-solving skills, including the ability to identify and resolve complex issues promptly and efficiently
  • Ability to manage situations and incidents of multiple priorities, work under pressure, communicate effectively, and meet deadlines in a fast-paced environment
  • Cloud applications/tools - Microsoft Azure, Cloud Printing, Fax Systems, Intune, Microsoft End Point, Autopilot, Exchange Online & ServiceNow.
  • On-Prem Services/Application - Microsoft Active Directory & File Servers
  • Collaboration tools Such as Microsoft Teams & Zoom.
  • Cloud-based software - Microsoft Office Suite, SharePoint, MS Visio & MS Project
  • Networking applications/tools – CISCO, Fortinet or Meraki, Internet technology (Cellular, Wired, Point to Point and Satellite)
  • Operating Systems – Windows10 & 11, Android & iOS

Working Conditions:

  • This is an office based position from our Toronto office located at 2 International Blvd #200, Etobicoke, ON M9W 1A2

Additional Information:

Company Description

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

344 Bathurst St, Toronto, ON

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