Workforce Manager

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Division: Telecommunications
Location: Port Coquitlam, BC, Canada
Job ID: 15996
Job Status: Full Time Regular


Job Description

Job Status
Full Time Regular

Job Summary
You are a Workforce Manager with 5+ years of experience interfacing with clients on short term capacity management strategies, scheduling and deployments, as well as managing a team of Resource Planning professionals.

Join Ledcor Technical Services in Port Coquitlam, BC today!

  • Provide leadership, coaching and support to the Resource Planners and the Resource Planning Coordinators
  • Drive tactical resource plans that optimize resource utilization whilst balancing employee engagement and customer experience
  • Develop and implement resource models to reflect the reality of the Field Operations business and support analysis and workforce strategy decisions
  • Partner with Finance and Business Intelligence to ensure planning models can be evaluated for accuracy and leveraged to support budgeting and financial planning
  • Develop an overall tactical resource management approach for Field Operations to ensure effective and efficient operational execution across all the markets and customers we serve
  • Drive operational efficiency and effectiveness within the team
  • Work with the Resource Planners and Ledcor's clients to develop standardized procedures and creative resource models to balance diverse needs
  • Work in partnership with Technical Training and Dispatch teams to optimize workflows and engineer capacity
  • Maintain communication with Regional Operations Directors to collect feedback on employee and business needs to revise and implement process to evolve the support model
  • Assess new potential business to determine overall resource requirements and work with the Strategic Planner to determine integration plans into existing business
  • Participate in the launch of new contracts supporting tactical deployment efforts for launch
  • Oversee recruitment, retention and employee engagement efforts for all members of the planning team

  • 5+ Years of experience in customer service, resource planning and workforce management with field services
  • 5+ Telecommunications experience and 2+ Years of Change Management experience an asset
  • Completion of post-secondary education in Business Management, Communications, Operations Management or a related field
  • Experience in leadership and performance management with customer service teams
  • Proven leader with ability to interact at all levels of an organization delivering presentations, training and appropriate messaging
  • Ability to investigate and resolve issues and comfort dealing with ambiguity
  • Demonstrated professional oral and written communications skills
  • Maintain high performance under the pressure of time constraints and a fast-paced environment
  • Excellent customer service focus and team player
  • Strong knowledge of MS Office including Word, Excel and PowerPoint
  • Successful completion of pre-employment background check & references

Work Conditions
  • This is an office based position

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Ledcor is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of race, gender, disability or any other identifying characteristic.

Date Posted