Field Operations Supervisor - Telecommunications

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Division: Telecommunications
Location: Los Angeles, CA, United States
Job ID: 16381
Job Status: Full Time Regular


Job Description

Job Status
Full Time Regular

Job Summary
As the Field Operations Supervisor, you are focused on achieving optimal utilization and balance of resources at all times. In this leadership role, you will provide guidance to area team members and have overall accountability for the functioning of day to day operations. You will drive your team to ensure projects are completed on time and within budget by developing and monitoring performance against customer needs and schedules. This will include safety, quality control and delegation of work to field staff and contractors.

Join our Ledcor Technical Services Installation and Repair team in Los Angeles, CA today!

  • Supports and promotes Ledcor's core values of safety, quality, integrity, sustainability and success
  • Manages all of the operations' work force in the assigned region; ensures that work is of the highest quality and all operational performance metrics are met or exceeded
  • Owns and ensures superior customer experience and service commitments are met
  • Maintains high productivity and monitors and analyzes reports pertaining to scheduling, workload management, resource management and call performance
  • Develops and maintains a good working relationship with all clients and continually develops and grows existing and new client base
  • Identifies needs and opportunities for same day staff adjustments and the need to solicit extra hours
  • Leads and manages employees ensuring ongoing communication, performance management, and development
  • Assesses staffing needs as they relate to queue performance and job completions
  • Pursues and develops new business opportunities for the company in their division or region; this includes participating in the estimating process
  • Ensures department policies and procedures are followed
  • Maintains a culture of continuous improvement
  • Continues to foster a safety first operation
  • May perform other duties as assigned

  • Minimum of 5 years' direct experience within the industry with 2 years recent manager/leadership experience
  • Associate or Bachelor's degree in telecommunications or related field preferred or combination of education and relative industry experience
  • Demonstrated change management skills in a large multi-departmental organization
  • Experience managing a flexible workforce that is required to work non-traditional work hours and holidays
  • Experience improving organizational effectiveness, optimizing workflow and executing on strategic goals
  • Demonstrated leadership skills with a proven record of team building, coaching and cultural transformation
  • Proven client management, sales leadership or business development experience
  • Technical knowledge of common communications or telecommunications practices, techniques and equipment, including experience at the field/project level
  • Able to work productively in a fast-paced, multi-tasking environment
  • Strong written and oral communication skills
  • Proven ability to plan and organize workloads and work within multiple deadlines
  • Strong safety record and demonstrated experience of working within an established and advanced Health and Safety Program
  • Successful completion of a criminal background check and pre-employment drug & alcohol requirements

Work Conditions
  • Travel to various sites and office locations is required

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Ledcor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other legally protected status. All applicants must be able to show proof of eligibility to work in the United States.


Date Posted

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