Employee Support Representative

Description

Job Summary:

As the newest member of our Employee Support Representative team, you will be playing a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring a high sense of urgency, exceptional customer service skills and a critical eye for detail as you process employee information into our HRIS and payroll systems, while responding to phone, chat and written queries. This is a good fit for you if you are looking work within a fast-paced, high-volume, and team-oriented environment.

If you are looking for a career where you can make a real difference, come join our True Blue team in Vancouver today!

Essential Responsibilities:

• Supports and ensures accurate and timely transactions within HRIS and applicable third-party websites of employee lifecycle changes within payroll deadlines which can include, but not limited to hires, changes to employees, leaves, terminations, benefit enrollments, transfer letters
• Facilitates and coordinates pre-employment and onboarding requirements, closely collaborating with recruitment and liaising directly with external candidates to facilitate timely completion
• Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
• Escalates cases, when necessary, to other HR team members and stakeholders while maintaining communication with the employee through to resolution
• Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
• Supports employees and managers in the initiation and processing of employee and manager self-serve processes
• Prepares routine reports for periodic and ad-hoc audit purposes, reviewing information for validity, and actions accordingly in a timely fashion
• May perform other related duties as assigned

Requirements:

• 3+ years of service centre or equivalent human resources assistant experience (preferred)
• Excellent customer service and service compliant resolution skills
• Strong communication and listening skills to deliver messages in a clear and compelling manner
• Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
• Ability to work efficiently in a high demand, team oriented, and fast-paced environment
• Flexible with the ability to adapt to the changing needs of the organization
• The ability to maintain confidentiality
• Strong sense of urgency as part of daily work style
• Excellent time management and organizational skills

Work Conditions

• 9AM – 6PM PST shift
• Ability to work on-call, outside regular working hours on a rotational weekend schedule is required
• Office based position

Additional Information:

Company Description

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

1067 West Cordova Street, Vancouver, BC