Client Logistics Specialist

Essential Responsibilities:

• Contributes to the smooth functioning of all Alberta base operations, ensuring delivery of service level agreements with service providers
• Cultivates positive and collaborative operational relationships with customers, vendors, Fixed Base Operators (FBO’s), suppliers and other external stakeholders, such as airport authorities.
• Anticipates problems, provides recommendations and takes proactive action to minimize/mitigate operational issues, informing appropriate stakeholders of flights delays, cancellations, or other emergencies. Monitors weather in preparation for irregular operations (IROPS).

• Communicates and collaborates with Operational Control Centre to ensure administrative, logistic and hospitality support.

• Reports KPI’s and other operational reports. Provides input to regional budget, providing oversight, cost saving initiatives, contracts and approvals of invoices. Assists Business Development team on initiatives when required.

Qualifications:

• 3 plus years of resource planning experience; flight following/dispatch experience preferred
• Aviation experience
• Previous experience in account management or B2B sales/customer service
• Familiarity with Transport Canada and/or aviation-related technical manuals and documents
• Strong proficiency in the MS Office and FOS
• Excellent communication skills both verbal and written, and the ability to manage conflict
• Outstanding customer service skills, with a focus on continuous improvement
• Confident decision making and effective problem-solving skills
• Excellent organizational and time management skills, with the ability to multi-task and juggle multiple priorities