Telecommunications Dispatcher/Scheduler

Description

Job Summary:

Essential Responsibilities:

• Prepares and distributes Technicians’ daily schedules.

• Creates schedules that result in optimal utilization of technician resources

• Receives inbound service requests and documents service request details into a work order

• Assesses and assigns priority to the work order

• Monitors and follows up on work order progress to ensure timely completion

• Prepares reports to assist in monitoring work orders and resource planning

• Working in a highly collaborative team to provide an excellent customer experience

Qualifications:

• High School diploma and/or educational equivalent

• One to three years of dispatch and/or scheduling experience

• Ability to work well under pressure while still providing an excellent customer service experience

• Ability to prioritize work orders based on order of importance and impact

• Ability to understand service request requirements and assign work orders to appropriate Technicians

• Computer proficiency in MS Outlook and MS Excel

• Salesforce, Click, Remedy, Oracle , ServiceNow, Ajera and/or Field Service Lightening experience (preferred)

• Ability to provide excellent communication both in written and verbal form to all levels of the organization

We have always made the safety and health of employees our first priority. We continue to closely monitor the COVID-19 situation and have implemented proactive measures across the company to curb the spread of the virus and protect those at risk. This includes flexible work arrangements, including work from home (WFH) where possible and new safe work environment protocols on all work sites.

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. 

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

14400 The Lakes Boulevard, Pflugerville, TX