Project Dispatcher

Location: Austin, TX, United States
Job ID: R6547
Job Status: Full-Time

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Description

Job Summary:

The Project Dispatcher is responsible for providing a wide range of support to both field and project management office teams. This person will be vital in assisting operations staff to ensure projects are completed on time and within budget. The Project Dispatcher works collaboratively with multiple stakeholders to achieve team goals throughout the project lifecycle.

Essential Responsibilities:

  • Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources.
  • Receives inbound service requests and documents service request details into a work order. Assesses and assigns priority to the work order. Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
  • Monitors and follows up on work order progress to ensure timely completion. Prepares reports to assist in monitoring work orders and resource planning.
  • Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources. Handle inbound calls from technicians and help as required to manage workload.
  • Working in a highly collaborative team to provide an excellent customer experience
  • Monitor Field Engineers activities to ensure on-time arrival.

Qualifications:

  • Must be able to provide acute attention to detail
  • The ability to collaborate with various levels of colleagues
  • Strong written and verbal communication skills
  • One to two years of experience within a telecommunications and/or a technology based administrative role
  • Experience within a project based role is an asset
  • Experience and/or a working knowledge base of "Field Service Lighting" would be an asset

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. 

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

Date Posted
Jun 30, 2021

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

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., Austin, TX, United States

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