Employee Support Representative - Human Resources

Location: Pflugerville, TX, United States
Job ID: R6676
Job Status: Full-Time

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Description

Job Summary:

As part of our Employee Support Representative team, you will play a key role in supporting the delivery of full employee life cycle experiences across Ledcor. You bring your human resources experience, a high sense of urgency, and exceptional customer service skills to this role. You have a critical eye for detail as you process employee information into our Human Resources Information System (HRIS) and payroll systems, while responding to phone, chat and written queries. You’re a team player who ensures the well-being of others and lends a hand where needed.

We have always made the safety and health of employees our first priority. We continue to closely monitor the COVID-19 situation and have implemented proactive measures across the company to curb the spread of the virus and protect those at risk. This includes flexible work arrangements, including work from home (WFH) where possible and new safe work environment protocols on all work sites

Join our Human Resources team in Austin, Tx, Elmhurst, IL or San Diego, Ca!

Essential Responsibilities:

  • Supports and ensures accurate and timely transactions within HRIS and applicable third-party websites of employee lifecycle changes within payroll deadlines which can include, but not limited to hires, changes to employees, leaves, terminations, benefit enrollments, transfer letters
  • Facilitates and coordinates pre-employment and onboarding requirements, closely collaborating with recruitment and liaising directly with external candidates to facilitate timely completion
  • Provides exceptional customer service by answering employee and manager questions that can be resolved within defined guidelines and/or service level agreements through call and case management
  • Escalates cases, when necessary, to other HR team members and stakeholders while maintaining communication with the employee through to resolution
  • Identifies and resolves issues with HRIS data integration to other platforms that support continuous improvement and a positive employee experience
  • Supports employees and managers in the initiation and processing of employee and manager self-serve processes
  • Prepares routine reports for periodic and ad-hoc audit purposes, reviewing information for validity, and actions accordingly in a timely fashion

Qualifications:

  • 3+ years of service centre or equivalent human resources assistant experience (preferred)
  • Must have experience and thorough understanding of US people processes related to employee life cycle vents such as hire, terminations and state tax applications
  • Excellent customer service and service compliant resolution skills
  • Strong communication and listening skills to deliver messages in a clear and compelling manner
  • Excellent attention to detail, with a high level of precision of data and accuracy in any deliverables
  • Ability to work efficiently in a high demand, team oriented, and fast-paced environment
  • Flexible with the ability to adapt to the changing needs of the organization
  • The ability to maintain confidentiality
  • Strong sense of urgency as part of daily work style
  • Excellent time management and organizational skills
  • Experience with Workday and JD Edwards is an asset

Additional Information:

Date Posted
Sep 16, 2021

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14400 The Lakes Boulevard, Pflugerville, TX, United States

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