Customer Support Representative (Overnight)

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Location: Pflugerville, TX, United States
Job ID: R10152
Job Status: Full-Time

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Description

Job Summary:

You are a Customer Support Representative with a passion for customer service and strong communication skills, looking for an opportunity to progress your career in a dynamic work environment. In this role, you will be responsible for assigning work and answering calls from technicians and client dispatchers, leveraging your problem-solving abilities to ensure work gets completed safely, on time, and with a high degree of quality.

Essential Responsibilities

  • Scheduling of Field Engineers to arrive onsite for installation or repair services.
  • Respond to escalated customer requests for urgent installation and repair calls
  • Monitor daily workload in assigned geographical areas to ensure clients’ requirements are met
  • Handle inbound calls from client dispatch teams to ensure effective coordination of resources and clear communication between teams
  • Complete outbound calls to technicians to ensure job status information is up to date and accurate
  • Ensure adherence to client procedural requirements as well as LTS specific processes

Qualifications

  • Ability to work in a fast-paced environment
  • Able to multi-task effectively
  • Good judgment in discerning priority and non-priority issues
  • Ability to effectively handle both favorable and unfavorable customer interactions
  • Maintain a high degree of accuracy and attention to detail
  • Demonstrated professional oral and written communications skills
  • Maintain high performance under the pressure of time constraints and a fast-paced environment
  • Experience in a dispatching environment (preferred)
  • Strong computer skills including proficiency in the Microsoft Excel, Word and PowerPoint

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

Ledcor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, status as a qualified individual with disability, or any other legally protected status. All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

Additional Information:

Company Description

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair. 

But when you work for Ledcor, your experience will go far beyond the project. Do you want a career that means more? Join our True Blue team now!

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply. 

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

View our full Inclusion & Diversity statement here.

All applicants must be able to show proof of eligibility to work in the United States.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify

Date Posted
Jun 22, 2022

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

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14400 The Lakes Blvd.#100 Building C, Pflugerville, TX, United States

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